Heather Reynolds is a co-founder of an award-winning Irish company, Eishtec, which has its headquarters in the South-East of Ireland and has delivered over 1500 jobs across four locations in Ireland and the UK. Eishtec is an outsourced service provider, and passionate about ‘Challenging the Standard of Service’ that is delivered across all channels. Eishtec’s philosophy is one that balances the needs of the customer with those of the business, balancing experience with an expectation to deliver a compelling, cost-effective journey in every transaction.
Heather has over 20 years industry experience in the services sector across a number of Blue Chip organisations including AOLInc, Dell UK and TalkTalk Group, where she held a number of senior roles including Customer Experience Director, General Manager and the role of Director of Operations responsible for over 5000 service and sales employees over five geographies. Heather holds a Business Degree and an Executive MBA.
In 2013 Heather was one of six industry partners appointed to the Action Plan for Jobs based on her track record of job creation and developing a business. In addition, Heather was appointed to both the National Competitiveness and Labour Market Councils in which she was actively involved. In early 2014 Heather was appointed a Non-Executive Director of Respond Housing Association.